Returns and Refunds
RIGHT OF WITHDRAWAL
In accordance with Art. 52 et seq. of Legislative Decree no. 21 21 February 2014, the customer can exercise the right of withdrawal, returning the goods received, obtaining the refund of the price paid.
The buyer may exercise the right of withdrawal in the event that:
for any reason he/she is not satisfied with the purchase made, he/she has the right to withdraw from the contract concluded, without any penalty and without specifying the reason, within 5 working days from the day of receipt of the goods purchased (withdrawal for full-price items only; excluding items subject to sales and/or promotions). Method of withdrawal: In order to exercise the right of withdrawal, the customer must, within the period indicated above, send us a registered letter with acknowledgement of receipt, or send an e-mail to the email address.
This communication must contain all the data necessary to identify the order and the buyer, the indication of the product/ products for which is intended to exercise the right of withdrawal, copy of the sales document accompanying the goods received (for products already delivered). All the costs of returning the products are responsability of the customer who, directly or by other means, will provide for the delivery of the same at the seller home; all items must be received in the same conditions of receipt, provided with the original packaging and any manuals and/or instruction booklets whose are part of the packaging and the original packaging; it is not allowed to return the goods in any other way.
CAPPUCCINI RESORT S.R.L. will carry out the necessary checks on the returned goods, reserving that the products have been returned in the state of origin and with the original packaging; in this case it will provide for the full refund of the amount paid by the consumer for the purchase of the products. In case of withdrawal after delivery of the goods, the transport costs incurred for the delivery of the product to the customer and for any return to the reference manufacturer, are not refundable.
The right of withdrawal can NOT be exercised in the case of: goods made to measure or subject to changes and customizations made at the express request of the buyer at the time of order;
• audiovisual products or sealed computer software, opened by the consumer;
• they are goods which, by their nature, cannot be returned and sent back because of the high risk of deterioration and/or rapid alteration. This condition should also apply in case of receipt of products found to be altered and/or deteriorated due to longer transit time of the goods due to the absence of the consignee at the delivery address.
CAPPUCCINI RESORT S.R.L. undertakes to send this type of products with transit of 24/48H to the address indicated for delivery.
• these are sealed goods which do not lend themselves to return for hygienic or health protection reasons and have been opened after delivery. Form for the exercise of the right of withdrawal - annex B to Legislative Decree no. pursuant to art.49, paragraph 1, lit. h):
Consignee [the name, geographical address and, where available, telephone, fax and e-mail addresses must be entered by the trader]:
— We (*) hereby notify the withdrawal from my/our (*) sales contract of the following goods/services (*)
— Ordered on (*)/received on (*)
— Name of/consumer(s)
— Address of/of the consumer(s)
— Consumer/consumer signature(s) (only if this form is notified on paper)
— Date (*) Delete where not applicable.
In the event that the Customer opts for the refund of the order, CAPPUCCINI RESORT S.R.L. will carry out the same in the following ways:
• For orders paid by credit card we will immediately cancel the transaction with the sending of communication relating to the customer accompanied by a report of the cancellation. The Customer can verify the crediting of the amount within about 10 days, the waiting period varies according to the banking circuit to which the credit card is tied.
• For orders paid through Paypal we will proceed to the immediate reimbursement on account Paypal of the Customer.
• For orders paid by bank transfer, the customer will provide CAPPUCCINI RESORT S.R.L. with its bank support in order to proceed with refund.
• For payments received electronically (credit card/paypal), in addition to the methods mentioned above, the Customer may request the refund also by bank transfer, by sending us written communication with full indication of the data necessary to make the refund.
In all cases of return, CAPPUCCINI RESORT S.R.L. has the right to withhold the refund until the goods have been correctly delivered to the warehouse of departure or, according to agreements, until the proof of shipment of the return to be provided by the customer.
RENDERED AS A RESULT OF TOTAL OR PARTIAL DAMAGE
In the event that the Customer, at the time of verification of the delivered items, finds manufacturing defects, damage or an error in the sending of the article with respect to the order, has the right within 5 days to request the free return of non-conforming goods by sending email with return request to the address provided in the contacts indicating in the communication the reference to the order number, code and description of the article to be rendered and detailed justification. In case of damage or manufacturing defects, it is required to send photographic documentation to identify the non-conformity. Following communication to the customer with communication of the Return Authorization Number and waybill for the collection of goods at the address of the customer.
The return for damage/ manufacturing defect/ non-conformity with the order is totally free. The performance of returns following the exercise of the right of withdrawal is the sole responsibility of the Customer. The Customer, if it deems it opportune, has the right to ask to CAPPUCCINI RESORT S.R.L. the use of own logistic service to payment. In all cases, the goods must be returned in their original packaging, which is considered to be an integral part of the product and must not have been damaged or used as a single packaging for shipment. Failure to comply with the above-mentioned return instructions shall result in its non-acceptance. All returns will be sent directly from the customer’s address to the manufacturer’s warehouse by triangulation with express courier. This will then be followed by verification of the conditions of the goods. Once returned accepted, the Customer may choose to:
• Receive the product according to the order (in case of return for damage/manufacturing defect/incorrect article)
• Request reimbursement of the order for the value of the goods.